Terms of Service

1. Who these terms are with

These Terms of Service ("Terms") are a binding agreement between you and Docket Lead Solutions LLC, doing business as Docket Leads ("Docket Leads," "we," "us," or "our"). By creating an account, subscribing to a plan, or purchasing leads, you agree to these Terms. If you do not agree, do not use the service.

2. Accounts

• Accounts are free to open and require a valid email address and name.
• You are responsible for everything that happens under your account, including activity by teammates you invite.
• You must be a licensed insurance producer, or working under a licensed producer, in every state where you contact consumers.
• Authentication is handled by Google.

3. Subscriptions and one-time batches

We offer both recurring subscriptions and one-time purchases. The specific plans, tiers, volumes, and pricing available at any given time are described where you purchase them, not in these Terms. Subscriptions bill on a recurring basis in advance for as long as they stay active. Unused subscription volume may roll over while the subscription remains active and in good standing; canceling forfeits any unused rollover balance. You may cancel a subscription at any time from Settings, and cancellation takes effect at the end of the current billing cycle. One-time purchases are not recurring and bill once at the time of purchase. Payments are processed by Whop; we do not store full payment card details.

4. Lead exclusivity

Every lead delivered to you is assigned to one producer only. We do not resell a lead that has been assigned to your account. In exchange, you agree not to resell, redistribute, syndicate, or share Docket Leads data with any other lead buyer, vendor, or marketing platform.

5. Replacements, no cash refunds

All sales are final. We do not issue cash refunds, and we do not replace leads based on outcomes. Non-answers, voicemail, wrong-fit prospects, and "not interested" responses are part of the work and are not eligible for replacement.

A lead is eligible for replacement only if it falls into one of these categories:

• Disconnected phone number. Report it from your dashboard. Our team independently dials to verify, and if the number is confirmed out of service we replace that specific lead.
• Duplicate lead. The same consumer delivered to your account more than once within 60 days of the original purchase.
• Outside your filters. A lead delivered outside the state or territory filters selected on your account at the time of purchase.

Replacement requests must be submitted from your dashboard within 7 days of delivery. Approved requests are replaced with a fresh lead in the same vertical.

6. Acceptable use and compliance

• You are solely responsible for how you contact consumers, including compliance with the TCPA, state do-not-call rules, and carrier requirements.
• Do not use the service to contact consumers for purposes unrelated to the insurance inquiry that generated the lead.
• Do not scrape, reverse engineer, or attempt to bypass access controls on the dashboard or API.
• We may suspend or terminate accounts that violate these Terms or applicable law.

7. Service availability

We work to keep the dashboard and delivery pipeline available at all times, but the service is provided "as is" and "as available." We do not warrant uninterrupted delivery, specific contact rates, specific close rates, or any particular return on investment.

8. Limitation of liability

To the fullest extent permitted by law, our total liability arising out of or relating to the service is limited to the amount you paid to Docket Leads in the 3 months preceding the claim. We are not liable for indirect, incidental, consequential, or lost-profit damages.

9. Privacy

Our handling of personal information is described in the Privacy Policy, including disclosures about the sale or sharing of personal information under CCPA. California residents can submit opt-out requests on the Do Not Sell or Share My Personal Information page.

10. Text message (SMS) terms

By providing your mobile number and opting in, you agree to receive text messages from Docket Leads for account verification codes and lead delivery notifications for your own account. This is not a marketing program and you are never required to accept texts to buy leads.

Message frequency varies with your account activity. Message and data rates may apply. Reply STOP to cancel or HELP for help, or turn text alerts off in your account settings. Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with any third parties.

11. Changes to these terms

We may update these Terms from time to time. Material changes will be reflected in the "last updated" date above. Continued use of the service after an update means you accept the revised Terms.

12. Contact

Questions about these Terms can be sent to support@docketleads.io. Email is the only supported contact channel.